Terms and Conditions
IMPORTANT: THESE TERMS AND CONDITIONS APPLY TO ANY PRODUCTS PURCHASED FROM THE SPARTAN SAFETY LTD WEBSITE. TERMS AND CONDITIONS FROM ANY OTHER SPARTAN SAFETY LTD WEBISTE DO NOT APPLY TO PURCHASES MADE FROM THIS SITE.
Terms & Conditions of Sale:
The following are terms and conditions for the sale of product(s) that will govern any contract of sale that we enter into with you. Please read these terms and conditions carefully.
Spartan Safety Limited Terms and Conditions:
These terms and conditions inform you of the rights and obligations that you have. Please ensure that you read this information carefully. You may also have additional rights by law, and these terms and conditions do not affect any additional rights.
This does not affect your statutory rights as a consumer.
A. Spartan Safety Limited
A1) Spartan Safety Ltd will hereby be referred to as “we” and or “us” and or “our”.
Spartan Safety Ltd is a company that is registered in England under the registration number: 2808228
Our VAT number is: 626030672
Our registered office details are as follows:
90 Walworth Road,
A2) Our trading address is the address where we receive all correspondence, is as follows:
Spartan Safety Ltd,
Waltham Park Way,
A3) For any enquiries, you can contact us by telephone, fax or email. The contact details are as follows:
Tel: 020 8527 5888
Fax: 020 8527 5999
If you have any complaints in relation to our standards of service, or in relation to the purchase of product(s) or the standard of service that you receive from us, please contact us via email, as this will allow you a greater opportunity to provide us with details regarding the nature of your dissatisfaction.
A3a) The Spartan Safety Ltd internet based sales team operate during the hours of 8:00am to 4:00pm Monday to Friday. Orders and or enquiries received after these hours will be processed the next working day.
B. Purchasing from us:
B1) In order to purchase from Spartan Safety Limited you must be over the age of 18 and resident in the United Kingdom, Southern Ireland or Northern Ireland. Please note that our delivery service covers the United Kingdom and both Southern and Northern Ireland, therefore we can only ship product(s) to these destinations.
B2) By submitting your order to us you are offering to purchase product(s) from us, therefore allowing us to use your personal details for the purpose of supplying the required product(s). This further includes forwarding your details onto couriers and or other subcontractors.
B3) We will not use your personal details for any other purpose without first seeking and gaining your consent.
You are entitled to have your details removed from our systems by writing to us at the afore-mentioned address, or emailing us at email@example.com and advising that you require us to remove your details.
B4) We are not obliged to supply the product(s) to you until we have confirmed acceptance of your order. Only when we confirm acceptance of your order, do we enter into a contract.
Automatic emails, detailing the receipt of your order is not deemed as acceptance, and you will not be the owner of the product(s) until we have received payment in full.
B4a) Spartan Safety Ltd do not supply product(s) on a sale or return or exchange basis.
B5) In the event that you discover that you have made an error with your order, please ensure that you contact us via email as soon as possible at firstname.lastname@example.org before we confirm your order.
B6) Prices are checked on a regular basis, however in the event that we discover that the price of your required product(s) has changed when your order has been received, we will contact you in order to ascertain if you wish to proceed with the same.
B7) All prices and offers are subject to availability. Errors and Omissions Expected, subject to the product(s) not being sold below our cost price.
B8) VAT is charged on all prices (including carriage) unless the product(s) has a VAT exemption. Prices shown excluding VAT are for guidance only and no accuracy is intended. VAT is added when your item is placed in the virtual shopping basket. When viewing the virtual basket product(s) shown will include VAT. When you reach the “Checkout” stage of your purchase, the total VAT calculation is shown accordingly.
B9) For purchases made via the Spartan Safety Ltd website, only payments made via PAYPAL and credit or debit card are accepted. For telephone purchases, and payment by credit or debit card, please contact us via the contact details in clause A3. Please do not email or fax us, or send via post your credit or debit card details. We will contact you via telephone in order to obtain these details. Spartan Safety Ltd does not accept any liability for loss and or costs and or expenses and or damage you may incur for sending your credit card details to us in any form.
B10) For products which are currently out of stock, we will provide you with approximate delivery dates, however delivery dates are not within our control and all dates provided will be estimations only.
B11) Promotional discounts via the Spartan Safety Ltd online store or any other Spartan Safety Ltd website, do not apply to delivery costs. Delivery costs will remain unaffected by any promotion unless otherwise specified.
B12) Promotional discounts via the Spartan Safety Ltd online store or any other Spartan Safety Ltd website, do not apply to discounts which are already being received by account holding/active credit facility customers.
C1) We inspect all goods thoroughly before packaging and shipping.
C2) We will endeavour to acknowledge all questions and or queries within a maximum period of 48 hours, from Monday to Friday, 8:00am to 4:00pm.
C3) Delivery timescales can vary between 1 and 10 working days (based on the delivery option you have selected). In the event that we can despatch the product(s) before the estimated time, we will notify you accordingly. Where next day delivery is indicated, orders must be placed by 12:00 noon Monday to Thursday in order to be delivered the following day. We do not provide a weekend delivery option, therefore orders received on a Friday may not be processed and or despatched and or delivered until the following Monday. For all orders, on delivery of the product(s), a signature will be required by the carrier. For orders received on weekends, these will not be processed until the Monday,
unless the Monday is a Bank Holiday. Orders placed on a Bank Holiday or over a prolonged public holiday period, will not be processed until the next working day.
C4) We aim to deliver product(s) to you within the timeframes indicated, however we cannot provide an exact delivery date due to factors which may be beyond our control. This includes but is not limited to; Courier Vehicle Breakdowns, Road Traffic Accidents, Traffic Congestion and Adverse Weather Conditions. Refunds based on failure to deliver on time will not be processed.
C5) We may also ship products to you in more than one consignment, and in the event that this issue does occur we will first seek your approval. We may also require additional delivery costs for this service. You will be notified of additional costs before the order is processed.
C5a) In the event that we have not delivered the product(s) within 10 working days of the expected delivery date, then you may terminate the contract, and we will issue you with a full refund.
C6) Any discrepancies in relation to your product(s) must be reported to us immediately and within a maximum of 48 hours of receipt of goods. We appreciate that on some occasions, discrepancies will not be discovered until after our trading hours as highlighted in Clause A3a. If this is the case we recommend that you inform us of the details of the discrepancy as soon as possible via email to email@example.com
C7) All orders below the value of £250.00 excluding VAT will incur a delivery charge of £10.00 (Ten Pounds) subject to VAT for standard delivery. Prices for delivery to both Northern and Southern Ireland will be quoted separately. If delivery is required to any of these destinations, please contact us before placing your order. Deliveries will only be made to a single address. Deliveries for orders which fall under the value of £250.00 including VAT which require delivery to multiple addresses will incur additional costs. You will be notified of additional costs before the order is processed.
C7a) For orders over the value of £250.00 excluding VAT, Spartan Safety will deliver this order free, to a single address. Deliveries to multiple addresses which are over the value of £250.00 excluding VAT will incur additional costs. You will be notified of additional costs before the order is processed.
C8) Please note that the delivery charge may not appear on your confirmation, however it will appear on the invoice which will be despatched with your product(s).
C9) The delivery charge stated is for mainland United Kingdom orders only. There will be a surcharge for non mainland orders.
Please contact us for details of delivery costs to non mainland destinations before placing your order.
C10) In the event that you contact us for specific details of delivery costs and agree to pay for the same, these additional charges may not be charged on the website, and we may issue you with a separate invoice for the same. This includes non-mainland deliveries and or requests for special or next working day delivery.
C11) You can contact us via email with any enquiries in relation to non mainland delivery.
D. Damaged or defective goods and returns
D1) We will supply goods that are free from defects in materials for a period of 12 months (or longer – this will be based on either the manufactures decision or requirements by law), from the date of delivery.
D2) Please ensure that you inspect the goods when you receive them for any defects or damage. In the event that any damage or defects are discovered, please ensure that you inform us immediately to allow for their return to us or the manufacturer. Any cost incurred in the return of the product will be assessed and agreed at the time, and either party may be required to pay postage costs, based on the nature of the return.
D3) We must be notified of any damaged or defective goods within 24 hours via email to firstname.lastname@example.org
D4) In the event that of any issue leading to a return of product(s), Spartan Safety will issue you with an RMA code and documentation. Returns will not be processed without the RMA number and documentation. Either party may be required to pay postage costs, based on the nature of the return. Please read Section G of these Terms and Conditions for more detailed information.
E. Business Customers
E1) In the event that you are a business purchasing products from us, or if the products are to be used either wholly or in part for business purposes, we shall not liable to you for any loss of business, including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of product(s) from us.
F. Other Information
F1) We recommend that you retain a copy of these terms and conditions for your own information.
F2) We further recommend that you retain any and all information in relation to your transaction for your information, as we may not have access to copies at a later stage.
F3) As a consumer you have the right (in addition to your other rights) to terminate the contract and receive a refund. It is important to note that in the interests of both health and safety, all products sold on this website are non refundable and non exchangeable, with the only exception being products which are of an incorrect size or colour.
F4) You must inform us in writing of your intent to terminate the contract within 7 (Seven) workings days, commencing from the day that the product(s) were delivered to you. These must be unused, unopened and in their original packaging. On notifying us of your intent, we will send you RMA documentation. Returns without this documentation will not be accepted. You will be responsible for the cost of returning the product(s) to us.
F5) You must return the product(s) to us at your cost, and we strongly advise that the products(s) are adequately insured during any return journey. If you have not returned the product(s) within 14 (fourteen) days of cancellation, if requested we can arrange for collection of the product(s) at your cost. The cost will be payable before we make arrangements for the product(s) to be collected.
F6) For product(s) which we agree to accept back into stock, there will be a 30% re-stocking charge.
F7) We retain the right to periodically send you email and or SMS Text Messages and or Post in relation to special promotional offers. Should you not wish to receive any information on special promotional offers, please contact us in order to unsubscribe.
G. IMPORTANT INFORMATION: PLEASE READ CAREFULLY
G1) You have the right to terminate this contract for no reason at all without penalty. However we will only accept unwanted product(s) for refund within 7 (Seven) days of delivery, provided that the product(s) are complete with all the relevant packaging, with label(s) attached (where applicable) and are in an unused and re-saleable condition. For product(s) which have been returned to us and show signs of use and or wear, no refund will be issued and these product(s) will be returned to you. Unless otherwise agreed, you will be liable for the cost of redelivery.
G2) Delivery costs will not be refunded.
G3) You will be liable for any return delivery costs.
G4) If you wish to terminate this contract, please contact us and return the product(s) to the following address:
The Customer Services Department,
Spartan Safety Ltd,
Waltham Park Way,
Please ensure that you comply with all of this section of the terms and conditions when returning unwanted product(s). Returns cannot be processed until you receive confirmation from us in the form of RMA documentation.
G5) We reserve the right to change our registered office address, our trading address.
G6) We further reserve the right to amend these terms and conditions at any time without prior notification.
H: Limitation and Liability
H1) We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and Conditions, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control which are listed below including but not restricted to the following:
H2) Any other liability shall be limited to the price paid for the goods.
H3) We do not exclude our liability for fraud or for personal injury or for death, and we will not be liable to you for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and/or the Supply of Goods and Services Act 1973.